At Lamb & Honey LLC, every order is prepared with care, thoughtfully packaged, and shipped from our Fayetteville, GA studio. Because our products are handcrafted in small batches using naturally derived ingredients, each item reflects the beauty of artisan craftsmanship. This policy explains how we process, ship, and support your order should an issue arise.

Shipping

Where We Ship

We currently ship to customers within:

• The contiguous United States

• Puerto Rico

• Guam

We may expand our shipping destinations in the future.

Complimentary Shipping

We offer free standard shipping on qualifying orders of $75 or more (before taxes, discounts, and shipping charges) unless otherwise noted during promotional periods.

Order Processing

Orders are processed Monday through Friday, excluding federal holidays. Most orders are prepared and shipped within 2–5 business days.

During product launches, holidays, workshops, vendor markets, promotional events, or periods of unusually high order volume, processing times may be longer. If a significant delay occurs, we will make reasonable efforts to notify affected customers. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for the carrier up to to update the tracking information after your shipping confirmation has been sent.

Shipping Carriers

Orders may be shipped using USPS, UPS or another carrier selected by Lamb & Honey based on destination, package size, and service availability.

Delivery Time

Delivery estimates provided by shipping carriers are estimates only. Once your package has been accepted by the carrier, delivery times are outside of our control.

Lamb & Honey is not responsible for delays caused by:

• Weather

• Natural disasters

• Carrier service interruptions

• Public emergencies

• Labor disruptions

• Customs delays

• Incorrect shipping information

• Other circumstances beyond our reasonable control

Lost or Delayed Packages

If your package appears delayed, please allow up to 10 business days beyond the estimated delivery date before contacting us. If the package is confirmed lost by the shipping carrier, we will work with you to determine an appropriate resolution, which may include filing a carrier claim, sending a replacement, or issuing store credit, depending on the circumstances.

Packages Marked Delivered

If tracking shows your package has been delivered but you cannot locate it, we recommend:

• Checking around your property

• Asking household members or neighbors

• Contacting your local post office or carrier

Packages marked as "Delivered" by the carrier are generally considered delivered. While we are happy to assist you in communicating with the carrier, Lamb & Honey cannot guarantee reimbursement or replacement for packages confirmed as delivered by the shipping carrier.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order. Lamb & Honey is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided during checkout. 

If an order is returned to us because of an address error, additional shipping charges will apply before the order can be reshipped.

Refused or Undeliverable Packages

Orders refused by the recipient or returned to us as undeliverable may be subject to the original shipping charges, return shipping costs, and any applicable reshipping fees.

Handcrafted Products

Every Lamb & Honey product is handcrafted in small batches. Because we use naturally derived ingredients, slight variations in color, texture, consistency, appearance and fragrance are normal and are not considered product defects. These natural differences are part of the handcrafted nature of our products and do not affect their intended performance.

Seasonal Temperature Considerations

Our products are made with plant-based butters and oils that naturally respond to temperature. During warmer months, products may soften or melt during transit.

During colder months, products may become firmer than usual. These texture changes do not affect product quality, safety, or effectiveness.

If your whipped Body Veil softens during shipping, simply allow it to rest in a cool location or refrigerate it for approximately 1–2 hours before use.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 72 hours of delivery by emailing hello@lambandhoney.com.

Please include:

• Your name

• Order number

• Email address used at checkout

• Photographs of:

  • The product

  • The shipping box

  • Any damaged packaging

• A brief description of the issue

Once reviewed, we will work promptly to provide an appropriate resolution. If the error was ours, we will replace the item or otherwise resolve the issue at no additional cost to you.

Returns, Refunds & Exchanges

Because our products are personal care items made in small batches, we generally do not accept returns of opened or used products for health, hygiene, and safety reasons.

Product Satisfaction

Your satisfaction matters to us. If you experience a concern with your purchase, please contact us within 30 days of delivery.

Each request is reviewed individually, and when appropriate, we may offer:

• A replacement product

• Store credit

• Another reasonable solution based on the circumstances

Our goal is always to provide fair, thoughtful customer care.

Eligible Returns

In limited circumstances, unopened and unused products in their original condition may be eligible for return or store credit. Return authorization must be approved by Lamb & Honey before any item is mailed back. Customers are responsible for return shipping costs unless the return is the result of our error.

Non-Returnable Items

The following items are not eligible for return or refund unless required by applicable law:

• Opened or used personal care products

• Products damaged through misuse

• Gift cards

• Digital products

• Downloadable resources

• Workshop registrations (unless otherwise stated)

• Retreat registrations (unless otherwise stated)

• Event tickets (unless otherwise stated)

• Final sale or clearance items

• Customized or personalized products

Allergies & Ingredient Responsibility

Customers are responsible for reviewing ingredient lists before purchasing or using our products. If you have known allergies or sensitivities, we recommend performing a patch test before full use. Discontinue use immediately if irritation occurs and consult a qualified healthcare professional if necessary.

Order Cancellations

Because many of our products are prepared shortly after purchase, we cannot guarantee cancellation requests. If your order has not yet entered production or fulfillment, we will make reasonable efforts to accommodate your request. Once an order has shipped, it cannot be canceled.

Workshops, Events & Retreats

Workshops, retreats, speaking engagements, and other Lamb & Honey experiences may have separate cancellation or refund terms. Those event-specific terms will be provided during registration and will govern the applicable experience.

Contact Us

If you have questions about your order or need assistance, we're happy to help.

Lamb & Honey LLC

Email: hello@lambandhoney.com

Phone: (470) 222-5378

Website: https://www.lambandhoney.com

Business Hours:

Monday - Friday 9:00 AM – 5:00 PM EST

Thank you for choosing Lamb & Honey. We appreciate the opportunity to care for you and are honored to be part of your self-care journey.

 

Effective Date: July 27, 2026
Last Updated: July 27, 2026